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30.04.2011: Appointment of CMD BSNL: It is reliably learnt that Sh. R.K. Upadhyay, CMD TCIL is being appointed  as CMD BSNL by Govt. The posting order is expected today. GS greeted in advance to Sh.  R.K. Upadhyay for his appointment as CMD BSNL and assured him full cooperation and he also reciprocated the same.

Observing of  "Customer Delight Month"

from

1^st May to 31^st May'2011

A Customer Delight Month is to be observed by the JAC, from 1^st May to 31^st May. The following targets are to be achieved during the month of Customer Delight Month.

¨       Zero land line, OFC  faults () All faults to be cleared on the same day

¨       Zero Broad Band faults () Cable faults to be cleared within 48 hours

¨       Zero Leased line faults

¨       Zero BTS faults

¨       Zero pending work orders of New Connections / Broad Band / shifting

¨       Redressal of customer grievances in respect of quality of service, billing,

        stopping migration of customers.

¨       Visiting subscriber premises. Make the customers to learn using GPRs, through

         demonstration. This will enable the customers to avail value added services.

¨       Proper upkeep of the batteries and power plant.

¨       Identifying / disposing of scrap materials.

¨       Effective utilisation of the space which had been occupied by scrap materials.

¨       Maintaining punctuality - attending office on time.

¨       Manning of the Customer Service Centres from 8 am to 8 pm and on second

        Saturdays & Sundays.

¨       Giving proper publicity by issuing pamphlets to the public, displaying posters /

         flex boards and publicity through media. This is to give a message to the public   

         that BSNL employees care for their customers.

¨       Each employee should bring at least 2 new customers (land line, Broad Band /

         Mobile etc.) during this month.

¨       To take all measures to save electricity.

¨      Weekly Review of the progress and discussion between management & staff side.

All the Circle Secretaries/ Branch Secretaries are requested to mobilize above programme and implement the same in true sprit.

• Roadmap for BSNL Viability
• Realignment of staff in all areas as per company requirements,
• Review of Standards for  staffing norms,
• Benchmarking of performance measures,
• Incentives  or good performance and corrective  measures for non performers

All the CHQ Office Bearers/ Circle Secretaries are requested to send their views / suggestions immediately on gsaibsnlea@gmail.com  for further submission to BSNL Management Click here for letter

28.04.2011: JAC writes to Sh. Kapil Sibal, Hon'ble MOC&IT, New Delhi regarding settlement of absorption of ITS officers in BSNL/MTNL  Click Here for letter

28.04.2011: JAC writes to Sh. Cyril John, Director(TLS), Lok Sabha Secretariat, New Delhi-110001 regarding views / suggestions on the issues referred to Joint Parliamentary Committee on allocation and pricing of telecom licenses and spectrum  Click Here for letter

27.04.2011:  GS writes to Sh. A.K. Garg, Director (HR), BSNL regarding implementation of the Hon'ble CAT Cuttack judgment- TES Gr-'B' seniority case Click Here for letter

27.04.2011:GS, AGS(HQ) met Sr. GM(Pers.) and strongly protested against the issuance of clarification regarding counting of residency period in respect of Stenographers Grade I and II in Executive Promotion Policy (Click here for clarification) since the Committee headed by the PFM(FP) is examining the issue. Sr. GM(Pers.) assured to look into the matter.

26.04.2011 :GS, President met Director (CFA) BSNL & discussed regarding early procurement of Telephone instruments/Cables to reduce the faults and increasing the customer base. Director(CFA) informed that the tender regarding procurement of cable was finalized but due to some court case, it was delayed. Now stay order is vacated & 70% of the tender volume of cable can now be procured & an early action is being taken for the procurement of cables. Similarly the tender of telephone instrument has been opened & being finalized shortly.

26.04.2011 : JTO to SDE Promotion- Status of Hon'ble Chennai CAT Case:- Hon'ble CAT Chennai granted status quo on promotion from JTO to SDE in the SC/ST roster case, because BSNL did not submit updated copy of SC/ST roster. The case is posted for hearing on 3rd June'2011. The case for preparing All India Eligibility list is posted for hearing on 08.06.2011.

JTO to SDE Promotion(LDCE)- Status of Hon'ble Principal Bench CAT, New Delhi Case:- Hon'ble Principal Bench CAT, New Delhi heard in LDCE from JTO to SDE(T) on 15.04.2011 and hearing will continue on 12.05.2011

(a) Retention of BSNL's assets by DoT :- We strongly protested to CMD, BSNL regarding the letter of Training Finance, DoT dated 19.04.2011 for the retention of BSNL's assets i.e BSNL Buildings and IQs by DoT in all Telecom Circles. CMD, BSNL assured to look into the matter.

(b) IDA Pension revision order of DoT:- We protested against Para-5 of DoT dated 16.03.2011order of IDA pension revision wherein the pension payment has been linked to the 60% receipts from BSNL to DoT. Sh. S.C. Mishra, as Member(S) mentioned that Para-5 is the Cabinet decision which has been reflected in the order till it is withdrawn. Regarding Secy.(T) letter dated 05.01.2009, he replied that it is a clarification & assurance given by the then Secy.(T) but the above said provision of Para-5 is not withdrawn. However, we strongly protested and requested to take up the matter with Cabinet for its withdrawal.

(c) BSNL Franchisee - Retailer network operation failure. Need for urgent intervention to resolve the crisis. We requested CMD's intervention to resolve the BSNL Franchisee issue. CMD mentioned that deduction of TDS is as per the Income Tax department rules and franchisees should take up the matter with IT deptt. Regarding increase in franchisee commission from 5% to 6% decision has been taken and to resolve franchisee's other problems Director (CM) is discussing with them.

(d) Appointment of CMD, Director (EB) and Director (F) BSNL:- On our query regarding appointment of CMD, Director (EB) and Director (F) BSNL, CMD mentioned that shortly interviews for Director (EB) will be conducted by PSEB and regarding Director (F) appointment,  Hon'ble High Court, Delhi judgment is awaited. It is understood that Govt. will appoint CMD BSNL shortly.

(a) DPC from DE to DGM :- Sr. GM (Pers.) informed that ACRs/VCRs of the eligible DEs for DPC has been received to fill up about 260 vacant DGM posts. Meanwhile the legal opinion regarding 270 SDEs (T) LDCE Quota seniority case has been sought from BSNL's legal Cell. However he mentioned that if every thing goes well the DPC may start in the next week itself.

(b) DPCs from DE(Adhoc) to DE(Regular) and SDE(T) to DE(Adhoc) : We requested to initiate DPCs to regularize adhoc DEs and to fill up DEs vacant posts on adhoc basis. Sr. GM(Pers.) assured an early action.

(c) Modification/Cancellation of transfer orders on promotion to SDE(T):- We requested to Modification/Cancellation of transfer orders on promotion to SDE(T) from PB Circle to J&K Circle instead of NE Circle and some cases of Karnataka and HP Circles. Sr. GM(Pers.) assured to re-examine the cases.

(d) Settlement of pending appeal cases against below bench mark:- We requested to expedite all pending appeal cases against below bench mark of APAR. Sr. GM(Pers.) assured that all the appeal representations received through proper channel will be send to Competent Authority for decision at the earliest.

(e) Withdrawal of BSNL Corporate Office order regarding Sr. AO/Sr. SDE, PA, PSS treating time bound promotions:- We requested for withdrawal of BSNL Corporate Office order regarding Sr. AO/Sr. SDE, PA, PSS treating time bound promotions. Sr. GM(Pers.) informed that committee in this regard had detailed discussions and will given decision shortly.

(f) Implementation of the Cuttak Judgment of JTOs qualified departmental qualifying-cum-competitive examination belong to SC/ST/OC category :- We requested for the implementation of the Cuttak Judgment of JTOs qualified departmental qualifying-cum-competitive examination belong to SC/ST/OC category and recruited upto 1993 to fill up the vacancies in TES Group-'B' posts existed upto 22.07.1996 as per 1981 RR. Sr. GM(Pers.) assured to look into the matter.

26.04.2011: GS writes to

(a) The Sr. GM (FP), BSNL CO regarding request for transfer in the cadre of CAO/AO Click Here for letter

(ii) The Sr. GM (Pers.), BSNL CO regarding request for Modification /Cancellation of transfer orders on promotion to SDE(T) cadre Click Here for letter

(iii) The Sr. GM (Estt.), BSNL CO regarding request for transfer in the cadre of JTO(T) Click Here for letter

(iv) The Sr. GM (Pers), BSNL CO regarding request for transfer in the cadre of SDE(T) Click Here for letter

(v) The Sr. GM (Pers), BSNL CO regarding  request for transfer in the cadre of DE Click Here for letter

(vi) The Sr. GM (FP), BSNL CO regarding request for transfer in the cadre of DGM(F) Click Here for letter 

25.04.2011: GS, President, AGS(HQ) met PGM(FP) and discussed

(a) Modification of JAOs/AOs/CAOs transfer orders issued on ODI list: - We requested to modify the transfer orders of JAOs/AOs/CAOs issued on the basis of ODI list as per the recent DoT order. PGM(FP) informed that some cases are under consideration and assured that order will be issued after taking approval from the competent authority.

(b)  Early settlement of Pay anomaly cases wherein senior Executives are drawing less pay than their juniors- PGM (FP), the Chairman of the Committee constituted for the settlement of Pay anomaly cases wherein senior Executives are drawing less pay than their juniors, mentioned that he has quite clear opinion that Seniors should not draw less salary then their juniors and informed that in the next meetings some concrete decision will be taken.

(c) Pay fixation case of JTOs 2007 & 2008 batches- We requested PGM (FP) , the Chairman Committee constituted to finalize the report on  pay fixation case of JTOs 2007 & 2008 batches for early settlement of the case. PGM (FP) informed that Committee members have discussed the issue and opinion that maximum additional five increments can be added in the basic to provide parity with other JTOs. But due to the continuous opposition of the executives' associations, it is not materialized. However in the next meetings some concrete decision will be taken.

(d) 1999 JAOs batch DPC:- We requested to hold 1999 JAOs DPC on retrospective date when they were due and without promoting them as AAO; the AAO cadre was declared wasting cadre. PGM(FP) mentioned that the matter is under consideration and after the approval of the Competent Authority the further action will be taken.

25.04.2011: The Biannual 3^rd Circle Conference of Orissa The Biannual 3^rd Circle Conference of Orissa Circle held at Bhubaneswar on  22^nd and 23^rd April-2011. The flag was hoisted by CHQ President, GS & Circle President at 9:30AM in RTTC campus. After hoisting the Association flag  all the delegates, office bearers, members, went to the venue of the Open session in Rabindra Mandap, one of the best and prestigious auditoriums of Bhubaneswar City. Sh. A.N. Rai, CGMT Orissa was the Chief Guest and  Sh. A. Mukhopadhyay, CGM ETR Kolkata and Sh. Somnath Maity, CGM ETP Kolkata were the guests of honour  besides the CHQ President, GS CHQ, OS(E), CHQ Com. Amit Gupta and Advisor-Legal, CHQ Sh. S.K. Dalai were the invited guests. The 500 capacity of the auditorium was almost full. All the GMs. DGMs, CSs and office bearers of sister Associations, Unions, Press and media, were present. After the welcome address by Sri K. N. Sahu, Branch Secy. of Bhubaneswar Branch, the Chairman of the reception committee Com. B. P. Mishra DGM(F) gave the introductory speech. Shri B.D. Nath, Circle Secy. read out the key note address that highlighted on viability of BSNL, better customer services and extensive marketing. Salient points are Reduction of expenditure, Space audit and Energy audit, Transparent tendering process, Minimization of field posts, Manning of large MUX stations with justified staff reducing staff from small ones, Timely holding of DPC for Time bound promotion on all cadres, Regular rotation of executives from hard places, Scrapping of stores, Incentive for hard workers, Delay in implementation of projects, Single window customer care and role of our Association for customer support.  The CSs of other Unions also addressed the house.

Sh. A. Mukhopadhyay, CGM ETR Kolkata appreciated the pin point analysis of problems in Orissa Telecom Circle and requested to Project & Mtce. Circles to work hard for the Circle and in turn BSNL. He assured to regularize the DPCs and to complete all pending issues in time.   Sh. Somnath Maity, CGM ETP Kolkata appreciated the achievement of Orissa Circle in terms of profit and implementation of MNP. He also appreciated the approach of AIBSNLEA towards Customer delight with quality of service and quality of approach to customers. Sh. A.N. Rai, CGMT Orissa appreciated the tremendous support extended by CGMTs of ETP and ETR in the development of Network in Orissa which takes it to profit and customer satisfaction. He also appreciated the concern of JAC/AIBSNLEA for their approach towards the customers delight and assured his full support to JAC. He insisted to sorted out the problems of customers and bring it to the appropriate forum to be attended to at the appropriate time, attitude towards customers required to be changed and appreciated that first time Unions/Associations have gone to the right place i.e. serving customers .

Then the CHQ President addressed the house on financial health of the BSNL and appealed the members to enhance the revenue at least by 5% so that BSNL starts making profit. GS in his address focused on the wrong principle and faulty decisions of BSNL policy makers so that the same staff who once upon a time earned profit by 10000 crore is facing loss. He also appealed all the executives to observe customer delight month from May-1 with full sincerity. He sent a strong worded message to the BSNL management and ministry of communications to fulfill all the vacant posts of BSNL Board and stopping the lavish expenditure by higher bosses. He appraised in details the status of HR issues and the efforts for the settlement of pending issues. He mentioned that BSNL management should procure cable, instruments immediately for early restoration of day to day faults. He also impressed upon for completing the absorption of ITS officers to BSNL/MTNL and demanded Govt. support to BSNL  as its owner. Vote of thanks was given by Com. N. Tripathy.  Click Here for Glimpses

Com. GS, President, OS(E) also addressed the delegate session on 23.04.2011. They apprised in detail the status of pending HR issues and the efforts are being made for their settlement by CHQ. Com. GS replied all the queries of the delegates and further appealed to make successful 'Customer Delight Month' May-2011. Com. B.P. Mishra, DGM((F), Com. B.D. Nath, DE were elected unanimously as Circle President and Circle Secretary respectively.

(a) DPC from DE to DGM :- Sr. GM(Pers.) informed that after the clarification received from DoT regarding the 270 SDEs (LDCE Quota) seniority, the legal opinion in this regard is being taken shortly.

(b) Modifications / Cancellation of SDEs transfer & posting order on promotion:- We extended our thanks for considering some SDEs transfer cases for Modifications  / Cancellation on promotion and further requested to consider some more cases of SDEs of KTK, PB and HP Circles. Sr. GM(Pers.) assured to look into the matter.

(a) Modification of JAOs/AOs/CAOs transfer orders issued on ODI list :- We requested to modify the transfer orders of JAOs/AOs/CAOs issued on the basis of ODI list as per the recent DoT order. PGM(FP) assured for early consideration.

(b) DPC from CAO to DGM(F) (Left out cases):- We requested for issuance of promotion order from CAO to DGM(F) (Left out cases). PGM(FP) informed that the vigilance clearance reports have been called from CVO to complete the DPC. He assured an early action.

(c) DPC from AO to CAO:- We requested to initiate DPC from AO to CAO. PGM(FP) informed that the case has been initiated for administrative approval but some queries were made by Estt. Section regarding SC-ST roster implementation, which is being replied.

21.04.2011: GS writes to

(i) The Sr. GM(FP), BSNL CO regarding request for transfer in the cadre of CAOs/AOs Click Here for letter

(ii) The Sr. GM (Pers), BSNL CO regarding request for transfer in the cadre of SDE(T) Click Here for letter

(iii) The Sr. GM (Pers), BSNL CO regarding request for modification in the seniority list in the cadre of DE(T) / SDE(T) Click Here for letter  

All Circle / Branch Secretaries are requested that the requisite information's from Circle may please be send to Corporate Office  at the earliest before the target date.

20.04.2011:BSNL News in Media

(i) Govt. to announce appointments of BSNL, MTNL CMDs soon Click Here for news

(ii) Private sector CEOs shun offer to take over reins at BSNL, MTNL Click Here for news

(iii) Govt. can change rules for recruitment: SC  Click Here for news

(iv) Govt seriously mulls BSNL, MTNL merger Click Here for news

Observing of "Employees Awareness Week" from 18^th to 24^th April, 2011: Please form Monitoring Committees at Circle, SSA and local level before 25th and inform the details of Circle level monitoring Committee with phone nos. to CHQ by 25th April'2011 on email-id gsaibsnlea@gmail.com for the successful implementation of "Customer Delight Month" : 1^st May to 31^st May,11

We express  our sincere gratitude and thanks to BSNL Management for modification / cancellation of transfer & posting orders on promotion of SDE(T) on genuine grounds as requested by this Association.

BSNL launches value-added video services

IANS, Tuesday, 12 April 2011

CHANDIGARH: Customers of state-run telecom firm Bharat Sanchar Nigam Ltd (BSNL) can now avail of value-added services such as video messaging and live video sharing. ....Click Here for detail News

BSNL's FY11 losses increase 50% to Rs 2,725 cr

Joji Thomas Philip, ET Bureau, Apr 8, 2011, 03.11am IST

11.04.2011: GS discussed with Sr. GM (Pers.) regarding:-

(a) Settlement of pay anomaly cases of Sr. Executives drawing less pay then their juniors- We requested regarding removal of pay anomaly of Sr. Executives w.r.t their juniors. Sr. GM (Pers.) informed that a Committee headed by PGM (FP) Sh. K.C.G.K. Pillai is holding its meeting shortly to examine the cases.

(b)  Withdrawal of clarification issued by Pers. Cell regarding Sr. AO/Sr. SDE/AAOs treating them time bound promotion & PA-PS Case- Counting of residency period from 1.10.2000 as executives: - We requested for early withdrawal of clarification issued by Pers. Cell regarding Sr. AO/Sr. SDE/AAOs treating them time bound promotion & PA-PS Case- Counting of residency period from 1.10.2000 as executives. Sr. GM (Pers.) informed that the Committee headed by Sh. D.P. De, Sr. GM (Estt.) will hold its meeting shortly to further discuss the matter & on receipt of the Committee report further action will be taken.

(c) DPC from DE(R) to DGM: - Sr. GM (Pers.) informed that the clarification on seniority of 270 SDEs (T) [LDCE Quota] has not been received from DoT. On receipt of clarification from DoT, the necessary action will be taken.

(d) Regularization of Adhoc DEs & DPC from SDE (T) to DE (Adhoc):- We requested to expedite DPCs of DE(R) & SDE (T) to DE (Adhoc). Sr. GM(Pers.) mentioned that in DE regularization & SDE(T) to DE(Adhoc) DPCs,  the legal opinion has been asked regarding 147 SDEs(T) [ LDCE quota] seniority & operation of TES Gr. 'B' seniority list no. 6. He further mentioned that efforts are being made to conduct the DPCs in the manner wherein legal complications are avoided.

(e) Cancellation / modification of transfer & posting order on promotion to SDE (T):- we requested for cancellation / modification of mass transfer & posting orders on recent promotion order to SDE (T) i.e. from Karnataka, Himachal Pradesh, Punjab, Uttrakhand Circles etc. Sr. GM(Pers.) informed that matter is being examine based on the vacancy position of SDE(T) in these circles & justified action will be taken shortly.

08.04.2011: JAC Meeting: JAC leaders  met today and finalized the following programmes:-

Observing of  "Employees Awareness Week"

The JAC has decided that an "Employees Awareness Week" is to be observed from 18^th to 24^th April, 2011. During this period, combined General Body meetings of all the JAC affiliates are to be conducted at the Branch and SSA levels. In these meetings, the SSA / Branch level issues on which action is to be taken i.e., to increase the quality of services as well as customer satisfaction, will be identified. Together with this, action programme are also to be formulated to achieve the objectives, i.e. improving the quality of our services and customer satisfaction.

Observing of  "Customer Delight Month"

A Customer Delight Month is to be observed by the JAC, from 1^st May to 31^st May. The following targets are to be achieved during the month of Customer Delight Month.

¨       Zero land line, OFC  faults () All faults to be cleared on the same day

¨       Zero Broad Band faults () Cable faults to be cleared within 48 hours

¨       Zero Leased line faults

¨       Zero BTS faults

¨       Zero pending work orders of New Connections / Broad Band / shifting

¨       Redressal of customer grievances in respect of quality of service, billing,

        stopping migration of customers.

¨       Visiting subscriber premises. Make the customers to learn using GPRs, through

         demonstration. This will enable the customers to avail value added services.

¨       Proper upkeep of the batteries and power plant.

¨       Identifying / disposing of scrap materials.

¨       Effective utilisation of the space which had been occupied by scrap materials.

¨       Maintaining punctuality - attending office on time.

¨       Manning of the Customer Service Centres from 8 am to 8 pm and on second

        Saturdays & Sundays.

¨       Giving proper publicity by issuing pamphlets to the public, displaying posters /

         flex boards and publicity through media. This is to give a message to the public   

         that BSNL employees care for their customers.

¨       Each employee should bring at least 2 new customers (land line, Broad Band /

         Mobile etc.) during this month.

¨       To take all measures to save electricity.

¨      Weekly Review of the progress and discussion between management & staff side.

All the Circle Secretaries/ Branch Secretaries are requested to mobilize above programmes and implement the same in true sprit. Click Here for Details

07.04.2011:  GS writes to

(i) The Sr. GM (FP), BSNL CO regarding request for transfer in the cadre of DGM/CAOs/AOs/JAOs Click Here for letter

(ii)  The Sr. GM (Pers), BSNL CO regarding request for transfer in the cadre of DE Click Here for letter

(iii) The Sr. GM (Pers), BSNL CO regarding  request for transfer in the cadre of SDE(C) who have completed tenure in NE-II Circle Click Here for letter

(iv) The Sr. GM (Pers), BSNL CO regarding  request for transfer in the cadre of DEs who have completed tenure in J & K Circle  Click Here for letter

(v)  The Sr.GM (Estt.), BSNL CO regarding request for transfer in the cadre of JTO (T) Click Here for letter

(vi) The Sr. GM (Pers), BSNL CO regarding request for transfer in the cadre of SDE (T) Click Here for letter

07.04.2011: DPC from DE(R) to DGM:- GS discussed with Sr. GM(Pers.) regarding promotion from DE(R) to DGM. Sr. GM(Pers.) informed that the clarification from DoT regarding 270 SDEs(T) LDCE quota seniority has been asked.  He expected that shortly the clarification from DoT will be received thereafter necessary action in this regard will be taken.

01.04.2011: GS, President, FS met Sr. GM(Pers.), BSNL& discussed:-

(a) Posting on promotion from JTO(T) to SDE(T) :- We protested against mass transfer of posting on promotion from JTO(T) to SDE(T) especially from Karnataka Circle, HP Circle and PB Circle to distant Circles. We explained that sufficient vacancies in SDE(T) cadre are available in these Circles, despite of that many JTOs on promotion to SDE(T) has been transferred & posted to distant Circle. Sr. GM(Pers.) assured to look into the matter.

(b)  DPCs from DE (Regular) to DGM, DE (Adhoc) to DE (Regular) & SDE(T) to DE (Adhoc):- We requested for early conduction of DPCs from  DE (Regular) to DGM, DE (Adhoc) to DE (Regular) & SDE(T) to DE(Adhoc). Sr. GM(Pers.) informed that legal opinion regarding DE (Regular) to DGM & DE(Adhoc) to DE(Regular) has been asked & shortly some decision will be taken. However the ACRs/VCRs of eligible Des have been received expect some Adhoc  DEs for DE(Regular) promotion. Regarding SDE(T) to DE(Adhoc) promotions, Sr. GM(Pers.) assured to initiate the DPC.

01.04.2011: GS, President, FS met PGM(FP), BSNL & discussed:-

(a) Cancellation / Modification of transfer orders of some AOs/CAOs/DGMs:- we requested for considering the request for cancellation / Retention / Modification of transfer orders of some AOs/CAOs/DGM(F) on genuine grounds. PGM(FP) assured to examine the cases.

(b) DPC from AO to CAO:- we requested to initiate DPC  from AO to CAO to fill up vacant CAO posts on adhoc basis. Sr. GM(FP) informed that the case has been sent to the Competent Authority for approval to initiate the DPC.

(c)  DPC from CAO(Regular) to DGM(F):- We requested to complete the DPC from CAO (Regular) to DGM(F) left out cases. PGM(FP) informed that about 25 clear cases of CAO (Regular) to DGM(F) promotion has been processed.